Dynamics 365 CommerceBring products, customer activity and orders into a connected retail operation. We implement Dynamics 365 Commerce around how customers browse, buy, collect and return, with the channel and payment configuration your business needs.
Connect back-office retail processes, store activity and e-commerce with clearly owned product, stock and order data.
Manage product information, assortments and channel presentation through the Commerce setup.
Build digital storefront experiences around the configured catalogues, customers and order rules.
Support store transactions and associate workflows with the configured Store Commerce application.
Configure supported pickup, delivery and return processes around channel and inventory availability.
Define loyalty programmes, earning and redemption rules across the supported channels.
Connect the supported payment provider and configure authorisation, capture and refund behaviour for the retail process.
Choose a useful role for AI, then define the information, access and review needed for that role.
Use generated product summaries in Store Commerce to help associates understand product information and support a customer conversation.
Summarise supported customer context in Store Commerce. Associates verify the information and use it within the customer’s permissions.
Draft product marketing content in Commerce site builder and review it for factual accuracy, brand tone and required product information.
Combine the agreed product configuration with the systems and development that make the complete experience work.
Give members an optional digital loyalty card that links to the existing loyalty account and supported redemption process.
Discuss Apple Wallet & Google Wallet Loyalty PassesConnect provider-controlled payment to order readiness and customer collection instructions.
Discuss Online Payment & Click-and-CollectHelp shoppers find supported product information and retrieve their authorised order status, with escalation for uncertain answers.
Discuss an AI Product & Order AssistantChoose an example to see the work, decision, handover and completion point.
Follow the work through the decision, handover and confirmed result.
Create or verify the loyalty account and the required preferences.
Generate the pass and let the customer choose to add it to their wallet.
Use the permitted identifier during checkout or redemption.
Apply confirmed loyalty activity and update supported pass information.
Measures to Agree
Eligible passes successfully generated.
Purchases linked to the intended loyalty account.
Confirmed use of supported loyalty benefits.
Supported updates accepted by the pass backend.
Follow the work through the decision, handover and confirmed result.
Validate products, stock context and the requested collection option.
Use the configured provider and verify the order payment state.
Route the order to the store fulfilment process.
Record collection and apply the agreed order and payment transitions.
Measures to Agree
Completed orders relative to eligible checkout attempts.
Orders prepared within the agreed collection commitment.
Prepared orders collected by the customer.
Orders with unresolved authorisation, capture or refund status.
Follow the work through the decision, handover and confirmed result.
Ask the shopper for relevant product or order context.
Use the approved catalogue or authenticated order tools.
Provide product information or the confirmed order status.
Hand unsupported questions to the service team with context.
Measures to Agree
Reviewed answers supported by the product source.
Authorised order requests returning the right order.
Service escalations reaching an owner.
Supported products with complete and usable information.
Use the application that owns each record and make the handover between systems explicit.
Agree the business outcome, prepare the foundation and validate the complete experience before expanding it.
Choose the first process, its owner, completion criteria and baseline measures.
Channel scope, product data, inventory ownership, payment lifecycle, loyalty rules and fulfilment exceptions need to be agreed.
Configure or develop the agreed experience, permissions and system handovers.
Check realistic data, permissions, exceptions and confirmed outcomes. Prepare the team for a controlled launch.
Review source-confirmed results, operational issues and adoption before extending the next use case.
The starting point depends on the process and the systems you already use.
No. A loyalty or membership pass is a customer credential in the wallet. Apple Pay and Google Pay are payment methods. Each has its own provider, channel and integration requirements.
Start with a specific task and the evidence needed to evaluate it. We check current feature status, environment prerequisites, data quality, permissions and cost. Preview capabilities are assessed separately from the agreed production scope.
The examples describe configured or custom solutions. The feature cards explain the product or delivery foundation; each use case and process identifies the connections, development and related services it needs.
Channel scope, product data, inventory ownership, payment lifecycle, loyalty rules and fulfilment exceptions need to be agreed. We also agree ownership, acceptance criteria, operating responsibility and the first measurable outcome.
Explore the applications, data platforms, and development capabilities that can support your requirements.
Browse practical use cases for payments, subscriptions, portals, approvals, customer communications, and connected operations.
Tell us where customers or teams lose time, context or a clear next action. We’ll help identify a practical starting point for Dynamics 365 Commerce.